Delivery/Returns

Mode of Payment

Advance Payment by Credit Card (Single Payment)

Payments are made by credit card in a single payment or by EFT/wire transfer. Your bank may allow payment in installments, installment deferment, etc. by organizing campaigns. Such campaigns are on your bank’s own initiative; and information on campaigns is provided on our website if they are within the knowledge of our company.

Mode of Delivery

Delivery is made to the CONSUMER whose name and address are written above by email (E-TICKET). E-TICKET fee may vary and shall be added to total amount of order. It is not included in the price of ticket. Even if the CONSUMER  provided the wrong address when placing an order, our Company shall be deemed to have fulfilled its obligation completely.

You can get your digital tickets in PDF format by clicking the link in the information e-mail sent to you after your purchase.

If you are going to use your PDF ticket, you can download your PDF ticket from the link and print each ticket, or you can enter the event by showing your ticket on your smartphone without printing it out.

Return/Refund Procedure

The CONSUMER shall have the right to withdraw from this Distance Selling Contract signed with the SELLER within 14 (fourteen) days without giving any reason and without paying penalty. The withdrawal period shall start from the day on which the contract is concluded for service contracts and from the day on which the CONSUMER or a third party determined by the CONSUMER receives the goods for goods delivery contracts. 

In the event that the CONSUMER exercises his/her right of withdrawal, or that ordered TICKET cannot be provided for various reasons, or that a refund to the CONSUMER is determined by decisions of arbitration committee, refund procedure depending on payment options are written below:

a) In the event that the CONSUMER purchased the TICKET by credit card in a single payment, refund will be made in a lump sum to his/her account. In the event that the CONSUMER purchased the TICKET by installment as allowed by the Bank, the Bank makes refund to the CONSUMER in installments depending on the number of installments arranged at the time of purchase. In the event of return of installment expenditures made via Bank POS terminals to the CONSUMER’s credit card after the SELLER pays the price of TICKET completely in a lump sum to the bank, refundable amounts claimed are transferred to the accounts of the relevant party by the Bank in installments in order to avoid unjust treatment to the parties.

b) Refund Procedure in case of Wire Transfer/EFT Payment Options

Refund shall be made by wire transfer and EFT to the account stated by the CONSUMER by requesting bank account details from the CONSUMER (it is required that the account is in the name of the person stated in the billing address or in the name of the user member). The SELLER shall refund the TICKET price to the Bank completely in a lump sum.

The CONSUMER accepts and undertakes that he/she has read and accepted these return/refund procedures.